Return Policy

We want you to be fully satisfied with every item you purchase from charmxuan.com. If you are not happy with any of our products for any reason, we?ll gladly refund your money within 30 days of purchase.

Online Returns

If you're not satisfied with your purchase, most items may be returned by mail or at any of our charmxuan store locations in original condition within 30 days of purchase. Returns will be refunded in the same form of tender as the original transaction. If you wish to return by mail outside of the 30-day policy for any reason, please contact charmxuan Customer Care at archibald@charmxuan.com.

If you're not satisfied with your purchase, most items may be returned by mail in original condition within 30 days of purchase. Returns will be refunded in the same form of tender as the original transaction. Returns by mail without a receipt require an order number, name and address to be included with the shipment or the return cannot be accepted.

  • If you wish to return by mail outside of the 30-day policy for any reason, please contact charmxuan Customer Care at archibald@charmxuan.com.

Contact Customer Service

Please contact customer service for oversized, damaged or defective items within 30 days after the item has been received. Have this information handy from your confirmation email containing: Order number, item number, tracking number, your email address and your phone number.

Returns Exceptions

  • Items designated as "Online Only" cannot be returned to a charmxuan store location. They must be shipped to the charmxuan Returns Department prepaid and insured by the customer. This information is detailed in Returning an Item and is also printed out and included with your order.
  • Shipping Expenses are non-refundable unless the return is a result of a manufacturing defect or our shipping error. If such an event occurs, please contact charmxuan Customer Care immediately to arrange the return and we will refund all shipping expenses.
  • Gift Cards are not returnable.
  • Gift Wrap fees are non-refundable, unless an item is damaged or defective.
  • Items purchased from a charmxuan retail store cannot be returned by mail.
  • Returns to a charmxuan store location after 30 days of purchase will be issued store credit.
  • With an Online Gift Receipt/Invoice, an Online gift can be returned. A return or exchange will be offered to the original purchaser or an in-store credit will be issue to the gift recipient.